Terms of Service
Last Updated: March 6, 2025
1. ACCEPTANCE OF TERMS
By accessing or using Cell-Ed’s website, mobile applications, or services (“Service”), you agree to these Terms. If representing an entity, you confirm authority to bind that entity. If you disagree with these Terms, do not use the Service.
We may modify these Terms at any time. Changes become effective upon posting. Continued use constitutes acceptance of changes. Material changes will be communicated via email, pop-up notice, or similar means.
IMPORTANT NOTICES:
ARBITRATION AGREEMENT: Individual claims require binding arbitration, not class actions or jury trials.
MEDICAL DISCLAIMER: We are not healthcare providers. Our services don’t replace medical advice. For emergencies, call 911.
2. PRIVACY AND DATA PROTECTION
Our Privacy Policy governs data collection and use. By using the Service, you consent to these practices.
2.1 Global Data Protection Compliance
We comply with applicable data protection laws including GDPR, CCPA, CPRA, and VCDPA. Your rights may include:
Access, correction, and deletion of personal information
Data portability
Restricting processing
Withdrawing consent
Opting out of data sales/sharing
To exercise these rights: privacy@cell-ed.com.
2.2 AI Technology Use
Our Service may utilize AI technologies to enhance experiences and improve offerings. By using the Service, you consent to:
Data processing by AI systems
Automated decision-making
Data use for AI model training
You can manage AI personalization in account settings.
3. ACCESS AND USE
3.1 Service Description
Cell-Ed provides cross-platform remote learning and communications tools.
3.2 Registration Requirements
Accurate information required
Users under 13 prohibited from using the Service
Users 13-17 need parent/guardian consent
Users in EEA/UK under 16 need parental consent
3.3 Account Security
You’re responsible for maintaining password confidentiality
Multi-factor authentication recommended
Notify us immediately of unauthorized access
We’re not liable for actions taken using your password
3.4 Service Modifications
We may modify or discontinue services with reasonable notice for material changes.
3.5 Data Storage
We establish limits and practices for data retention. We may delete inactive accounts.
4. USER CONDUCT
You’re responsible for all content you make available. Prohibited activities include:
Uploading illegal or harmful content
Creating/distributing deepfakes
Interfering with service operations
Violating laws or regulations
Impersonating others
Collecting user information without consent
Unauthorized commercial use
Promoting discrimination
Academic dishonesty
Circumventing security measures
5. FEES AND PAYMENT
5.1 Payment Terms
You authorize recurring charges if subscribing
Subscription terms and costs disclosed before purchase
You must notify us of payment disputes within 60 days
Price changes require 30-day notice
5.2 Payment Processing
CELL-ED DOES NOT PROCESS PAYMENTS. Third-party processors handle transactions subject to their terms (e.g., Stripe).
6. ACCESSIBILITY COMPLIANCE
We strive to comply with WCAG 2.1 Level AA and Section 508 requirements. Report barriers to support@cell-ed.com.
7. EDUCATIONAL SERVICES
7.1 Content Disclaimer
Educational materials are for informational purposes only. No guarantees of accuracy or completeness.
7.2 Academic Integrity
Users must maintain academic integrity, including:
Not using the Service for cheating
Properly attributing content
Following institutional policies
7.3 Learning Analytics
We collect learning data to personalize recommendations and track progress, processed according to our Privacy Policy.
8. MOBILE SERVICES
8.1 Mobile Service Terms
Carrier rates may apply. Not all services work on all devices.
8.2 Communications Consent
Providing your phone number constitutes consent to receive calls, texts, and automated messages. Reply “STOP” to cancel.
8.3 Mobile App License
Limited, non-transferable license to install and use apps for personal use only.
8.4 Third-Party Distribution
Apps from Apple App Store, Google Play Store, or other channels may be subject to additional terms.
9. INTELLECTUAL PROPERTY
9.1 Our Content
Service content is protected by copyright and other laws. Unauthorized use prohibited.
9.2 Your Content
You retain ownership of your content but grant us a perpetual, worldwide license to use, modify, and distribute it.
9.3 Usage Data
We may collect and use anonymized usage data from the Service.
9.4 Copyright Claims
DMCA notices should be sent to security@cell-ed.com or: Cell-Ed, Inc. 3790 El Camino Real, Unit #523 Palo Alto, California 94301
10. THIRD-PARTY SERVICES
Links to third-party services are provided for convenience only. We’re not responsible for third-party content or practices.
11. INDEMNIFICATION
You agree to indemnify Cell-Ed against claims arising from your Service use, content, or Terms violations.
12. DISCLAIMERS
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES. WE DON’T GUARANTEE UNINTERRUPTED OR ERROR-FREE SERVICE.
13. LIMITATION OF LIABILITY
WE’RE NOT LIABLE FOR INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES. TOTAL LIABILITY LIMITED TO AMOUNTS PAID IN LAST SIX MONTHS OR $100, WHICHEVER IS GREATER.
14. DISPUTE RESOLUTION
14.1 Individual Arbitration (For Individual Users)
Disputes resolved by binding arbitration under AAA rules, not class actions. Small claims court permitted for eligible claims.
14.2 Pre-Arbitration Process
60-day resolution period following written notice required before arbitration.
14.3 Arbitration Procedures and Fees
AAA rules govern proceedings. We’ll share arbitration fees equally, with accommodations for financial hardship.
14.4 Entity Users
For entity users, disputes governed by California law with arbitration in Santa Clara County.
15. TERMINATION
We may suspend or terminate accounts for violations or inactivity without notice.
16. GENERAL PROVISIONS
California law governs these Terms
You can’t assign these Terms without our consent
Our failure to enforce any right isn’t a waiver
If any provision is found invalid, remaining provisions stay in effect
These Terms constitute the entire agreement
17. CALIFORNIA USERS
California users may contact the Complaint Assistance Unit at dca@dca.ca.gov or (800) 952-5210.
18. CONTACT INFORMATION
For questions or concerns:
Email: security@cell-ed.com
Mail: Cell-Ed, Inc., 3790 El Camino Real, Unit #523 Palo Alto, California 94301